WhatsApp agent for Dubai clinics
An agent on your clinic's own WhatsApp number that answers in seconds, books into your calendar, and chases the no-shows.
Patient
Hi, do you have anything this week for a chipped front tooth? Evening if possible.
Your clinic
Good morning! Yes, we can see you Thursday at 5pm.
Patient
Sorry, I've booked somewhere else.
Nobody on your team is doing anything wrong. Reception covers nine hours. The enquiries arrive across twenty-four.
By the time someone replies the next morning, the patient has messaged two other clinics and booked with whoever answered first. You never see the enquiry that got away, because it never becomes a patient record. It is the one number your practice management software cannot show you.
The agent does not queue the message for the morning. It reads the calendar, offers the slots that genuinely exist, holds one, and confirms. Your coordinator finds a booked appointment waiting when she arrives, not a backlog to apologise for.
Patient
Hi, do you have anything this week for a chipped front tooth? Evening if possible.
The agent
Of course. We have Wednesday 6:30pm or Thursday 7pm with Dr. Kassem. Which suits you?
Patient
Wednesday please.
The agent
Booked, Wednesday 6:30pm. I've sent the location and parking. Do you have insurance you'd like us to check?
The first three are yours. We replace them with the real figures out of your own inbox on day one. The fourth is our assumption, and 12% is deliberately conservative: these are people who already messaged you, not cold traffic.
Recovered every month, after the fee
AED 8,338The agent
Every message, every day, including the ones that arrive at two in the morning. English and Arabic by default, Hindi and Tagalog on request. It replies in whichever language the patient opened with.
Real availability by doctor and by chair. It offers the slots that exist, holds one, and confirms.
Name, number, treatment interest, source and the transcript, on the record before anyone touches a keyboard.
Confirmation on booking, reminder the day before, and a real conversation with anyone who does not turn up.
Parking, hours, consultation fees, which doctor does what, and which insurers you take: Daman, Sukoon, NextCare, Neuron, MedNet.
Clinical questions, complaints, price negotiation and anything it is unsure of go straight to your team, with the conversation so far attached. It never guesses at something a clinician should answer, and it never pretends to be a person.
It will not suggest a treatment, interpret a symptom or comment on a result. It books. Your clinicians practise.
DHA advertising rules apply to a WhatsApp thread exactly as they apply to a billboard, and the agent is scripted inside them.
It only ever replies to a patient who messaged you. No lists, no blasts, no scraped numbers.
This is the official WhatsApp Business Platform on your verified number, not a handset paired to a script that Meta bans on sight.
The number, the CRM, and a short call with whoever runs the front desk. That is your entire involvement.
Your number onto the WhatsApp Business Platform, calendar and CRM wired both ways, ninety days of real messages read.
Services, prices, doctors, hours, insurers, written out in full. Change any line. It is your clinic's voice.
It drafts every reply and your team taps approve before it sends. You watch it work with a hand on the brake.
It answers on its own. One tap from your phone puts it back into supervised mode, at any hour, for any reason.
Read from your last ninety days on day one, so at day thirty there is nothing to argue about.
Median first response
10 sec
Against a baseline we read from your own inbox on day one.
Appointments booked by the agent
15+
Inside the thirty days. This is the number the guarantee is written against.
Enquiries left unanswered
0
Every message gets a reply.
No-shows re-booked
40%
Of everyone who misses an appointment.
Escalated to your team
under 20%
Starts at 100% and falls as it learns.
Terms
AED 3,500
Thirty-day pilot. Setup, integration, training, daily tuning and the weekly numbers.
Then AED 2,750 a month
One location, one number, up to 1,500 conversations. No lock-in, thirty days' notice whenever you like.
The pilot fee comes back
Credited in full against your first three months if you carry on.
Or you keep it
If the agent has not booked at least fifteen appointments by day thirty, we return the pilot fee and switch it off. You keep the baseline data either way.
Yes. Patients keep messaging the number they already have. We move it onto the official WhatsApp Business Platform, which is also what gets you the verified business badge. If your clinic already runs Meta ads, that move usually completes the same day.
It stops and hands the conversation to your team with everything said so far attached. The agent is scripted never to give clinical advice, suggest a treatment or comment on a result. That is a hard boundary, not a setting.
Whatever you are on. We have connected clinic management systems, shared Google and Outlook calendars, and general CRMs. If you are not on anything yet, that is a normal answer. We will start from a spreadsheet and move you later.
Yes. It introduces itself as the clinic's assistant and never pretends to be a member of staff. Clinics that try to hide it get caught, and getting caught costs more trust than the disclosure ever does.
For the first twelve hours it cannot send anything without your team approving it. After that you can put it back into supervised mode from your phone at any point. We also read every escalation daily for the first thirty days and close the gaps.
You do. The number is yours, the WhatsApp Business account is yours, and the transcripts land in your CRM. If you stop working with us, nothing walks out of the door with us.
A 3,500 AED thirty-day pilot, then 2,750 AED a month for one location and one number. The pilot fee is credited in full against your first three months if you carry on, and there is no lock-in after that.
The number your patients already message, fifteen minutes with whoever runs the front desk, and whatever CRM you are on. If you are not on anything yet, say so. That is a normal answer.
Running more than one location? Talk to us about a bigger build.
